Running an eCommerce business is tough – especially for small to midsize companies. Here’s why you need an E-commerce Virtual Assistant.
eCommerce virtual assistant provides remote assistance to eCommerce business owners to help them run their online stores successfully and scale up their operations.
We can help accelerate your eCommerce growth! Outsource time-consuming tasks from your eStore, and marketplace to our skilled eCommerce virtual assistants and get all the time you need to focus on your core business growth.
Our eCommerce virtual assistants can assist you in everything from customer service, and product listing to managing inventory and data analytics. All our assistants are trained in core areas of expertise; have years of experience working for clients remotely, and can help streamline the outsourcing process.
We offer one-stop solution for all your eCommerce virtual assistant needs. Manage your eCommerce store, Amazon, eBay and other marketplace accounts right from setting up your store to account management and promotional activities – we have virtual assistants to get it all done, while you sit back and relax.
Inventory Management
Even If you have the right products for your online store, it isn’t wise to assume that profits would come easy. Unless you have your stock in balance, you will always tend to either run out of it or have too much of it. Online personal assistant services can help keep your store inventory in balance, and in turn, help you avoid huge losses.
Product Listing
The Repetitive tasks of uploading product titles, optimizing them, updating them, assigning prices and labels can consume your precious time that should be invested in making the business grow. A professional eCommerce virtual assistant will help you manage your product listings and update them on time.
Product Sourcing
You’ve got to showcase a good variety of products in your online store to make your target customers fond of it. At the same time, they should fit with your brand’s buyer personas. A cheap virtual assistant is an expert at product sourcing and has an in-depth knowledge of the most in-demand products. With their strong network of retailers, you would be able to put your hands on the most in-demand products in bulk at competitive prices.
Customer Service
To be successful, you have to keep your customers happy. But that’s a time-consuming job. A virtual assistant with good customer service skills can answer customer questions via phone, live chat, email and on social media. He can answer questions in real-time for customers almost ready to pull the trigger on a purchase, tactfully handle dissatisfied customers, deal with shipments that are lost and more.
Order Processing
A virtual assistant can handle processing your company’s orders including order entry, shipment and invoicing. So let him compile the orders, send customer invoices to your drop-ship vendors and/or shipping companies, and other daily tasks.
Returns / Exchanges
Our eCommerce virtual assistant can manage the returns and exchanges of products for you. He can communicate directly via email with customers and suppliers to set up product returns, exchanges and refunds.
